Nov 3, 2017:We booked online for double beds and when we showed up they didn't have any available so we were given a single king size bed for a family of 5. Not much to really complain about at the facility. I consider this to be a pretty nice facility. Plan on giving the pool a shot tomorrow. Nov 4, 2017: Got to experience the pool and the breakfast. Breakfast was pretty decent eggs, sausage, biscuits, gravy, cereal, waffle/pancake maker....the staff was very clean and helpful. Got plenty of time in the pool with endless towels available.
I was concerned about how many negative comments I read about this hotel prior to check in, but I have to say they must have fixed whatever was wrong because our stay was excellent! The 2 women who were at the front desk upon check in were very friendly and both answered all questions we had. Room was nice looking and clean. Great shuttle service to/from concert venue with a friendly driver. At 11:30 at night I realized we had only been left with decaf coffee so I went down to the front desk and someone immediately helped me and gave us extra coffee packets. We will stay here every time we're in town.
This place is over-the-top disgusting. I checked in to room that had obviously not been cleaned and I had so much stuff I didn’t want to move, so I said I would deal with it and spoke to the manager and he said he would make it right. The next day I came in to the same filth such as hair in the bathtub, trash still in the can, dirty washcloth, toilet paper behind the toilet, and unvacuumed floors, candy in the entryway on the floor, dust buildup everywhere... at that point I did ask for another room and I was shown for different rooms and each one was exactly the same. I took a white cloth and every single time it was filthy. Obviously there is no reason to move from one filthy room to another. I travel at least nine months out of the year. As of today I have not been home since 15 September and this hotel is by far one of the absolute worst I have stayed in. The sheets had not been washed. The underside of the towel racks are all gross. The microwaves are not cleaned nor are the refrigerators. We book at least 2-4 rooms for 4 days to 3 weeks at a time. This place runs $112 a night right now. I have been staying in Springfield Missouri for the last six weeks for four days a week and booked three rooms out. They run about $50 a night and they are 10 times better than this place for sure! I was told earlier today that the manager is on vacation for some family emergency but this falls on the head housekeeper who is supposed to be following behind her staff to ensure quality control. I have videos as well as pictures and I have brought three different employees up to this room to take pictures and confirm what I’ve said. I will see if there is a call back .... It is really bad when their own employees second guess staying in a hotel that they work at.
Staff gave us room keys that were activated for the wrong room. They told us we were in room 221, but when we went to get in the door, it was occupied. After going downstairs to get a new room they told us they mixed up the numbers and we were in room 211. One of the beds had hair underneath the sheet, pillows were dingy, and shower could have used some cleaning. After this being the second problem in two months, this is the last time we’ll be staying at LaQuinta hotels.
Amazing location. Shuttle that ran us to a few dining spots and event locations. Expert staff. Friendly. Great continental breakfast with meat and eggs. Lots of food variety. We paid $110 for our stay with senior discount. Rooms were clean and comfortable. We will be back!
La Quinta Inn Suites St Louis Airport Riverport is a US Lodging based in Maryland Heights, Missouri. La Quinta Inn Suites St Louis Airport Riverport is located at 13615 Riverport Dr, Maryland Heights, MO 63043, USA.
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